Andrews Group at Oakwyn Realty ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains what information we collect through andrewsgroup.ca, how we use it, and your rights under applicable law — including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).
Information Collection
We collect personal information only to the extent necessary to provide our real estate services and operate our website. This may include:
- Contact information — name, email address, phone number, and mailing address submitted through our contact form or newsletter sign-up.
- Property inquiry details — areas of interest, property preferences, price range, and timing provided when you request information about a listing or market data.
- Usage data — pages visited, search queries entered on our MLS search tool, browser type, device type, IP address, and referring URLs, collected automatically via cookies and analytics tools.
- Email engagement data — open rates and click activity associated with our market newsletter, collected through our email marketing platform.
We do not knowingly collect personal information from individuals under the age of 18.
Use of Information
We use your personal information to:
- Respond to property inquiries and schedule viewings
- Deliver our monthly market newsletter and real estate updates (with your consent)
- Provide saved search results and property alerts you request
- Improve the functionality and content of andrewsgroup.ca
- Analyze website traffic and user behaviour to enhance the user experience
- Meet our legal and regulatory obligations as licensed REALTORS®
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
Cookies
Our website uses cookies and similar technologies to operate certain features and to understand how visitors use our site. This includes:
- Google Tag Manager & Google Analytics — We use Google Tag Manager to manage and deploy analytics and marketing tags. Google Analytics collects anonymized usage data (pages viewed, session duration, traffic source). Data is processed by Google in accordance with their privacy policy. You can opt out via the Google Analytics Opt-Out Browser Add-on.
- Essential cookies — Required for core site functionality such as navigation and MLS search features.
- Session cookies — Temporary cookies that expire when you close your browser, used to maintain your search preferences during a session.
You may disable cookies through your browser settings; however, some features of our website may not function correctly if cookies are disabled.
Third-Party Services
We use the following third-party services to operate our website. Each party processes data in accordance with their own privacy policies:
- Google (Analytics, Tag Manager) — policies.google.com/privacy
- Mailchimp — mailchimp.com/legal/privacy
- Facebook / Meta — We maintain a Facebook page; interactions there are subject to Meta's privacy policy.
- Instagram (Meta) — We maintain an Instagram account; interactions are subject to Meta's privacy policy.
- Greater Vancouver REALTORS® MLS® System — Property data is sourced under license from GVR.
These providers may be located outside Canada, including in the United States. By using our website and services, you consent to the transfer of your information to these jurisdictions, where privacy laws may differ from those in British Columbia.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Privacy Policy on this page.
Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at [email protected].